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Designing UX to Consider Cognitive Load

In User Experience, our goal is to constantly improve our customer’s interaction with our product. We iterate on our feature designs based on insights and feedback from user experience evaluations. This cyclical process brings us ever closer to a product that is intuitive, useful, and delightful for its users. Many qualities contribute to creating a […]

The Role of Trust in User Experience

A conversation with Janet Hwu, Lead User Experience (UX) Designer at Shield AI. What is the role of trust in creating and testing user experience? Trust is of paramount importance to the user experience of our products, and I believe user experience is the primary means by which Shield AI builds trust with our customers. […]

How to Evaluate User Experience

This past July I joined Shield AI, and so far it has been an experience designer’s dream. To work on a system that combines the physical and the digital, to create for a high-stakes use environment where design really matters, and to serve people who are committed to protecting others has been an opportunity that […]