Shield AI Vulnerability Disclosure Policy
Introduction
Shield AI welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, what you can expect from us.
Systems in Scope
This policy applies to any digital assets owned, operated, or maintained by Shield AI.
- Web application, services, and infrastructure on any of the following domains and subdomains:
- *.shield.ai
- Anything with significant impact across our entire security posture or infrastructure
Out of Scope
- Assets or other equipment not owned by parties participating in this policy.
- Attacks designed or likely to degrade, deny, or adversely impact services or user experience (e.g., Denial of Service, Distributed Denial of Service, Brute Force, Password Spraying, Spam…).
- Attacks designed or likely to destroy, corrupt, make unreadable (or attempts therein) data or information that does not belong to you.
- Attacks designed or likely to validate stolen credentials, credential reuse, account takeover (ATO), hijacking, or other credential-based techniques.
- Intentionally accessing data or information that does not belong to you beyond the minimum viable access necessary to demonstrate the vulnerability.
- Performing physical, social engineering, or electronic attacks against Shield AI personnel, offices, wireless networks, or property.
- Security issues in third-party applications, services, or dependencies that integrate with Shield AI products or infrastructure that do not have a demonstrable proof of concept for the vulnerability (e.g., libraries, SaaS services).
- Security issues or vulnerabilities created or introduced by the reporter (e.g., modifying a library we rely on to include a vulnerability for the sole purpose of receiving a reward).
- Attacks performed on any systems not explicitly mentioned as authorized and in-scope.
- Reports generated from automated vulnerability assessment tools.
- Reports of missing “best practices” or other guidelines which do not indicate a security issue.
- Attacks related to email servers, email protocols, email security (e.g., SPF, DMARC, DKIM), or email spam.
- Missing cookie flags on non-sensitive cookies.
- Reports of insecure SSL/TLS ciphers (unless accompanied with working proof of concept).
- Reports of simple IP or port scanning.
- Missing HTTP headers (e.g. lack of HSTS).
- Email security best practices or controls (e.g. SPF, DKIM, DMARC).
- Software or infrastructure bannering, fingerprinting, or reconnaissance with no proven vulnerability.
- Clickjacking or self-XSS reports.
- Reports of publicly resolvable or accessible DNS records for internal hosts or infrastructure.
- Reports of user-provided remote code execution in sandboxed environments (e.g., Product Features).
- Domain-based phishing, typosquatting, punycodes, bitflips, or other techniques.
- Violating any laws or breaching any agreements (or any reports of the same).
- Publicly-disclosed vulnerabilities which have already been reported to Shield AI or are already known to the wider security community.
- Reports of security issues already known and tracked by the Shield AI information security team.
- Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.
Our Commitments
When working with us, according to this policy, you can expect us to:
- Respond to your report promptly, and work with you to understand and validate your report;
- Strive to keep you informed about the progress of a vulnerability as it is processed;
- Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints; and
- Extend Safe Harbor for your vulnerability research that is related to this policy.
Our Expectations
In participating in our vulnerability disclosure program in good faith, we ask that you:
- Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail;
- Report any vulnerability you’ve discovered promptly;
- Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience;
- Use only the Official Channels to discuss vulnerability information with us;
- Provide us a reasonable amount of time (at least 90 days from the initial report) to resolve the issue before you disclose it publicly;
- Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope;
- If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information;
- You should only interact with test accounts you own or with explicit permission from the account holder; and
- Do not engage in extortion.
Official Channels
Please report security issues via security@shield.ai, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.
Safe Harbor
When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be:
- Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy;
- Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls;
- Exempt from restrictions in our Terms of Service (TOS) and/or Acceptable Usage Policy (AUP) that would interfere with conducting security research, and we waive those restrictions on a limited basis; and
- Lawful, helpful to the overall security of the Internet, and conducted in good faith.
You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.
If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before going any further.
Note that the Safe Harbor applies only to legal claims under the control of the organization participating in this policy, and that the policy does not bind independent third parties.
