Privacy Policy
May 2026
INTRODUCTION
Shield Al (“Shield Al,” or “we,” “our,” or “us”) respects your data and privacy, and we are committed to protecting it through our compliance with this Data Collection, Use, and Privacy Policy (“Privacy Policy”). This Privacy Policy describes the types of personal information about or relating to you (“Personal Information”) and other data we may collect through the Shield Al website at www.shield.ai (the “Site”) including our practices for collecting, using, maintaining, protecting, and disclosing that information. If you are using our Site for or on behalf of your employer, department, company, or organization (the “Organization”), you represent and warrant that you have the authority to accept this Privacy Policy on behalf of the Organization. If you (and your Organization, if applicable) do not agree to our Privacy Policy, please do not use the Site. The term “you”, “your”, etc. refers to both you as an individual user and your Organization (where applicable).
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Site, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Site after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
PERSONAL INFORMATION WE MAY COLLECT ABOUT YOU
We may collect and use the following personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household:
| Category of Personal Information | Specific Types of Personal Information Collected |
| Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers) |
|
| Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement) |
|
HOW YOUR PERSONAL INFORMATION IS COLLECTED
We collect most of this Personal Information directly from you – in person, by telephone, email, or via our website. Additionally, we and our service providers, including Google Analytics, may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. Google Analytics mainly uses first-party cookies to report on visitor interactions. In addition, Google Analytics supports an optional browser add-on that – once installed and enabled – disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement. A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site. See the Shield AI Cookie Policy for detailed information about the cookies and similar technologies we use, your consent choices, how to manage your preferences, and how to withdraw consent at any time.
HOW AND WHY WE USE YOUR PERSONAL INFORMATION
We use Personal Information for internal purposes:
- to provide our Site and its contents to you;
- to provide you with information and notifications about our Products;
- to contact you in response to a request;
- to fulfill any other purpose for which your provide it;
- to carry out our obligations and enforce our rights arising from any contract entered into between you and us, including billing and collection;
- to notify you about changes to our Site;
DISCLOSURE OF YOUR INFORMATION
We do not share, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Privacy Policy. Those purposes include:
- To affiliates, contractors, service providers, and other third parties we use to support our business and our Site (e.g., data storage, data processing, payment processing, etc.).
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Shield Al about our Site users are among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information. And,
- With your consent.
We may also disclose your Personal Information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request. And,
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Shield Al, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
WHERE YOUR PERSONAL INFORMATION IS HELD
Personal Information may be held at our offices and those of our subsidiaries, third party agencies, service providers, representatives, and agents.
Some of these third parties may be based outside the European Economic Area (“EEA”). For more information, including on how we safeguard your Personal Information when this occurs, see below: “Transferring Your Personal Information Out of the EEA”.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
We will keep your Personal Information while you have an account with us or while we are providing products and/or services to you. Thereafter, we will keep your Personal Information for as long as is necessary:
- To respond to any questions, complaints, or claims made by you or on your behalf;
- To show that we treated you fairly; or
- To keep records required by law.
We will not retain your Personal Information for longer than necessary for the purposes set out in this Privacy Policy. Different retention periods apply for different types of Personal Information.
When it is no longer necessary to retain your Personal Information, we will delete or anonymize it.
TRANSFERRING YOUR PERSONAL INFORMATION OUT OF THE EEA
To deliver products/services to you, it is sometimes necessary for us to share your Personal Information outside of the EEA, e.g.:
- With our offices outside the EEA
- With your and our services providers located outside the EEA;
- If you are based outside the EEA; or
- Where there is an international dimension to the services we are providing you.
These transfers are subject to special rules under European and UK data protection law. We will, however, ensure the transfer complies with applicable data protection law and all Personal Information will be secure.
YOUR RIGHTS UNDER THE GDPR
The following is a list of your rights under the General Data Protection Regulation (“GDPR”).
- Right to Access: The right to be provided with acopy of your Personal Information
- Right to Rectification: The right to require us to correct any mistakes in your Personal Information
- Right to be Forgotten: The right to require us to delete your Personal Information in certain situations
- Right to Restriction of Processing: The right to require us to restrict processing of your
Personal Information in certain circumstances
- Right to Data Portability: The right to receive the Personal Information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party
- Right to Object: The right to object:
- At any time to your Personal Information being processed for direct marketing (including profiling);
- In certain other situations to our continued processing of your Personal Information, e.g., processing carried out for the purpose of our legitimate interests
- Right Not to be Subject to Automated Individual Decision-Making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
YOUR RIGHTS UNDER THE CCPA AND THE CPRA
You have the right under the California Consumer Privacy Act of 2018 (“CCPA”), the California Privacy Rights Act of 2020 (“CPRA”), and certain other privacy and data protection laws, as applicable, to exercise free of charge:
Disclosure of Personal Information We Collect About You
You have a right to know:
- The categories of Personal Information we have collected about you;
- The categories of sources from which the Personal Information is collected;
- Our business or commercial purpose for collecting or selling Personal Information;
- The categories of third parties with whom we share Personal Information, if any; and
- The specific pieces of Personal Information we have collected about you.
Please note that we are not required to:
- Retain any Personal Information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
- Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered Personal Information; or
- Provide the Personal Information to you more than twice in a 12-month period.
Personal Information Sold or Used for a Business Purpose
In connection with any Personal Information we may sell or disclose to a third party for a business purpose, you have the right to know:
- The categories of Personal Information about you that we sold and the categories of third parties to whom the Personal Information was sold; and
- The categories of Personal Information that we disclosed about you for a business purpose.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your Personal Information from our records; and
- Direct any service providers to delete your Personal Information from their records.
Please note that we may not delete your Personal Information if it is necessary to:
- Complete the transaction for which the Personal Information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Protection Against Discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
- Deny goods or services to you;
- Charge different prices or rates for goods or services, including with discounts or other benefits or imposing penalties;
- Provide a different level or quality of goods or services to you; or
- Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your Personal Information.
Right to Correct
Under the CPRA, you have the right to ask a business to correct inaccurate Personal Information about you.
DATA SECURITY
In addition to any data security obligations we may have under applicable agreement(s) with you or your Organization, we have implemented reasonable and appropriate data security measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for the use of our Site, you are responsible for keeping this password confidential. You should not share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site, or in your operating system.
CHANGES TO OUR PRIVACY POLICY
We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Site’s home page. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the email address specified in your account and/or through a notice on
the Site’s home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and reviewing this Privacy Policy to check for any changes.
CONTACT INFORMATION
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or at [email protected].
How to Contact Us:
Shield Al
600 W. Broadway, Suite 600 San Diego, CA 92101
(619)-719-5740